Quote follow-up texts that stop when the customer replies

Why quotes go quiet

Most quotes don't get a "no." They get silence. The customer meant to reply. Then the kids got sick, work got busy, or the estimate ended up under three other emails. A week later, they don't remember which company sent which number.

Following up fixes a lot of that. But following up by hand is easy to forget when you're on jobs all day. And it can feel pushy, so many owners don't do it at all. The result is estimates that would have turned into work, sitting in a folder.

Quote Follow-up does the remembering for you. It sends a few polite check-ins at set times, and gets out of the way the moment the customer engages.

How it works

1. Log the quote. After you send an estimate, add it in Callwake: customer name, mobile number, the job in one line, the amount if you want, and the date you sent it.
2. Confirm consent. Tick the box that the customer agreed to receive texts about this quote, and pick how they agreed: in person, on the phone, by text, through a web form or by email. No consent, no texts.
3. Texts go out on day 2, 5 and 9. At the hour you choose, in your business's time zone. Each text starts with your business name and includes STOP instructions.
4. It stops on reply. The moment the customer replies, the remaining texts are cancelled. Callwake can help them book a time or hand the conversation to you.
5. You get an alert. By text and email, with what the customer wrote and a link to the conversation.

After Sam's reply, the day 5 and day 9 texts were cancelled automatically, and the owner got an alert.

Your wording, your schedule

You write the three texts. We start you with simple defaults like "quick check-in on the estimate we sent" and you can change every word. You can use the customer's first name, the job and the amount. The settings page shows a live preview, so you see exactly what the customer gets.

You also choose the send hour, anywhere from 6 AM to 8 PM in your time zone. Need ideas? See our quote follow-up texts for each trade.

You stay in control

• Mark a quote accepted or lost, and the follow-ups stop.
• Stop follow-ups for any quote with one click.
• See a timeline for every quote: what's scheduled, what was sent, and what was cancelled.
• Numbers that replied STOP are never texted again.

Pricing

Quote Follow-up only is $49 a month, or $39 a month billed annually ($468 a year).

It's also included in the Revenue Recovery Pack with Missed-Call Recovery: $129 a month, or $109 a month billed annually. Every plan has a 14-day free trial (card required), cancel anytime, and a 30-day money-back guarantee. See all plans.

Frequently asked questions

Related

• Quote follow-up texts by trade
• Missed-call text back
• Missed-call text back for roofers
• All guides