Missed-Call Recovery · Plumbing

Missed-call text back for plumbers

You can't answer the phone with your arm inside a vanity cabinet. Callwake texts the caller for you, in your business name, and keeps the job from going to the next plumber on the list.

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When plumbers miss calls

Most plumbing calls come in while you're already on a job. You're under a kitchen sink with a basin wrench. You're in a crawlspace with a headlamp and no signal. You're cutting out a section of drywall to reach a leak, and your hands are wet. By the time you can check the phone, the caller has already tried two other numbers.

Plumbing calls are also time-sensitive in a way many trades aren't. A backed-up toilet or a water heater leaking into the garage doesn't wait until you're back in the truck. The homeowner calls the first few plumbers they find and books with whoever replies first. Industry data says 27–28% of calls to small service businesses go unanswered, and fewer than 3 in 100 callers leave a voicemail. For a plumber, that's a lot of drain and leak jobs that never reach you.

Callwake doesn't make you answer faster. It replies for you. Unanswered calls forward to your dedicated text line, the caller hears a short notice, and a text from your business arrives within seconds. You finish the job in front of you and pick up the conversation when you're ready.

What callers usually need

We start every plumbing account with the services callers ask about most. You can rename, remove or add services in Settings.

Leak repair. Drips under sinks, pipe leaks in walls, ceiling stains. Callers often want to know if it's an emergency.
Drain cleaning. Slow drains, clogged kitchen sinks, backed-up toilets and main-line backups.
Water heater. No hot water, a leaking tank, or a homeowner pricing a replacement.
Toilet & faucet. Running toilets, broken flush valves, faucet swaps and new fixtures.
Emergency plumbing. Burst pipes, no water, or water where it shouldn't be. These callers want an answer right now.

Active leaks get flagged

If a caller says water is spreading or they have no water at all, the conversation follows your emergency answer. If that answer doesn't cover their situation, Callwake stops and tells you to call them back. It never promises a same-day visit you didn't approve.

What it looks like

Here's a typical conversation after a missed call. The caller first hears a short recorded notice, then gets this text from the business's dedicated text line.

Example conversation · Northside Plumbing (sample business)

Northside Plumbing: Sorry we missed your call! This is our text line - what do you need help with? Reply STOP to opt out, HELP for help.

Kitchen sink is backed up and won't drain at all

Northside Plumbing: Sorry to hear that. We handle drain cleaning. Is the water backing up into the other side of the sink or the dishwasher too?

Yes both sides

Northside Plumbing: Thanks. We have Tue at 10:00 AM or Tue at 12:00 PM - which works for you?

10 works

Northside Plumbing: You're booked for Tue at 10:00 AM. We'll see you then. Reply STOP to opt out.

The times come from your real open slots. The owner gets an alert with the caller's number, the issue and the booked time. Want to try one yourself? Use the live demo.

Answers you can approve

These are the starting answers for plumbing accounts. Callwake uses only these to reply. Change the wording, delete what doesn't fit, or add your own.

Do you handle emergencies?: Yes - same-day for active leaks and no-water situations when we can.
What areas do you serve?: We serve the local area; tell us your address and we'll confirm.
Do you give free estimates?: We confirm the estimate on site before any work starts.
Are you licensed and insured?: Yes, fully licensed and insured.
How soon can you come?: Usually within 1-2 business days; we'll offer the next available times.

Rules it follows

Callwake only texts people who called your business. Every text starts with your business name and comes from a dedicated text line verified in your name. STOP and HELP always work, and there are no marketing texts. See the full overview for how setup, compliance and pricing work.

Pricing

Missed-Call Recovery is $99 a month, or $79 a month billed annually, with up to 300 conversations a month. Add Quote Follow-up with the Revenue Recovery Pack for $129 a month. 14-day free trial (card required), 30-day money-back guarantee. See all plans.

Frequently asked questions

Can Callwake tell a caller how much a water heater costs?

Only if you add an approved answer with a price. By default it says you confirm the estimate on site before any work starts.

What happens if someone texts about a burst pipe at night?

Callwake replies with your emergency answer and your after-hours wording. If the caller needs more than your answers cover, it stops and alerts you to call them back.

I'm in crawlspaces with no signal. Does that matter?

No. Callwake runs on our servers, not your phone. Forwarding happens at your carrier, so the caller gets a text even if your phone has no signal.

Will customers know they're texting a system and not me?

Every text starts with your business name and uses only answers you approved. If a question is outside those answers, Callwake hands the conversation to you.

Stop losing jobs to missed calls.

Early access is open to 10 trade businesses. They keep the launch price for 12 months.