CallwakeFAQ
Questions, answered plainly.
No sales call needed. If your answer is not here, email support@callwake.com.
How does call forwarding work?+
You enter one code on your phone. We guide you through it on screen. It only forwards calls you do not answer, and you can reverse it anytime.
Do I get a new number?+
No. Texts come from your business number. If your carrier cannot support that, we provide a dedicated local number.
What does the caller receive?+
A short text from your business with your business name. It asks what they need and offers an appointment time using answers you approved.
What if the caller calls back?+
Their call rings your business as usual. If nobody answers, Callwake can continue the conversation by text so the job does not stall.
Does it work with Jobber Core?+
Yes. You do not need to upgrade your Jobber plan.
Who writes the messages?+
We draft them from your quotes and answers. You approve every template before it is used.
Can I stop a follow-up?+
Yes. Stop it with one click for any quote. If you reply to the customer yourself, the follow-up stops automatically.
Can I talk to someone?+
We run Callwake fully online. The demo, FAQ and setup are self-serve. Email support gives written answers within an hour, 7 days a week. Anything unusual gets a written answer from the Callwake team.
What does it cost, and is there a trial?+
Plans start at $49 a month. Every plan has a 14-day trial with a card required. Cancel anytime. Your first payment has a 30-day money-back guarantee.
Is my customers' data safe?+
We use customer data only to run your service. We never sell it. We delete it on request.
Do you send marketing texts to my customers?+
Never. Callwake sends only conversational replies to people who called your business or requested a quote.
How do I cancel?+
Cancel with one click in your account or email support@callwake.com.